ACCEPTED METHODS OF PAYMENT
We accept Paypal, Visa, Mastercard, American Express and Discover. We also accept personal checks (with a 10-day hold for the check to clear).
The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.
Merchandise will be shipped using USPS,or UPS.
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
RETURN MERCHANDISE POLICY
Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to email@example.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
IF YOU RECEIVED A DIFFERENT PRODUCT THAN INITIALLY PURCHASED, THE ITEM MUST BE RETURNED WITH THE FOLLOWING:
1. All original contents (product, manuals, instructions, etc.)
2. Original packaging
3. Original invoice or receipt
ONCE A RETURN IS AUTHORIZED YOU SHOULD:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Disclaimer: All information contained on this website is based on research and testing to date and is for informational and educational purposes and is not intended to make any unsupported medical claim or the claim that any product is intended to cure, treat or prevent any disease. These statements have not been evaluated by the Food & Drug Administration (FDA). Any serious health concern should be treated by a qualified veterinarian or physician.